Flovia AI Oy · Latest update: 5 May 2026
These Terms and Conditions ("Terms") govern the access to and use of Flovia's website, application and related services.
These Terms apply to:
The Service is provided by:
Flovia AI Oy · Business ID: 3505113-1 · Finland · support@flovia.ai · flovia.ai
By accessing the Website, creating an account, starting a free trial, connecting third-party accounts or using the Service, you agree to these Terms.
If you use the Service on behalf of a company, organisation or other legal entity, you confirm that you have the authority to bind that company, organisation or legal entity to these Terms.
The Service is intended for business and professional use only. It is not intended for consumers.
"Flovia", "we", "us" or "our" means Flovia AI Oy.
"Service" means the Website, Application and all related services, software, dashboards, AI features, integrations, reports, support materials and other functionality provided by Flovia.
"Customer" means the company, organisation or other legal entity using, purchasing or trialling the Service.
"User" means an individual who accesses or uses the Service on behalf of a Customer.
"Customer Data" means all data, content, files, prompts, campaign information, brand information, account data, business information, social media data, marketing data, user inputs and other materials submitted to, connected to or processed through the Service by or on behalf of the Customer.
"Third-Party Platforms" means external platforms, services and tools that may be connected to or used with the Service, including TikTok, Meta, Facebook, Instagram, YouTube, analytics tools, CRM tools, AI providers, infrastructure providers and other third-party services.
"AI Outputs" means AI-generated or AI-assisted summaries, reports, recommendations, insights, answers, explanations, creative ideas, benchmarks or other content generated through the Service.
Flovia is an AI-powered marketing intelligence and reporting platform for business users.
The Service helps Customers connect marketing and social media data sources, analyse campaign and content performance, view dashboards, generate AI-assisted reports and receive insights, summaries and recommendations based on available data.
Depending on the Customer's plan, enabled features and development stage, the Service may include dashboards, data visualisations, marketing and social media integrations, AI-generated reports, chat-based AI assistance, brand and user management, brand knowledge features, uploaded files and other related functionality.
The Website may include information about Flovia, its features, pricing, marketing materials, contact forms, demo booking options, trial registration links and other content. Website content is provided for general information purposes only and may be updated at any time.
The Service is intended only for business and professional use.
By using the Service, the Customer and each User confirm that they are not using the Service as consumers and that the use of the Service is connected to a business, trade, profession, organisation or other professional activity.
Flovia does not offer the Service to consumers.
To use the Application, Users may be required to create an account and provide accurate, complete and up-to-date information.
Users log in to the Application using email and password. Users are responsible for keeping their login credentials confidential and secure. Each User is responsible for all activity carried out through their account.
The Service may allow Customers to create and manage organisations, brands, users, roles, permissions, connected accounts and related settings.
Customer administrators are responsible for inviting and removing Users, assigning appropriate roles and permissions, managing connected accounts, maintaining accurate organisation and brand information, and ensuring that Users are authorised to access the relevant Customer Data.
Users must notify Flovia without undue delay if they believe that their account, login credentials, connected accounts or Customer Data have been accessed without authorisation.
Flovia may refuse registration, suspend an account or require additional verification if necessary for security, legal, technical or operational reasons.
Flovia may offer a free trial of the Service for 7 days.
Unless otherwise agreed in writing, the free trial is provided for evaluation purposes only and may include limited features, limited usage, sample data, restricted integrations or other limitations.
Flovia may modify, suspend or end a free trial if the trial is misused, if the User or Customer breaches these Terms, if continued access creates a security, legal, technical or operational risk, or if Flovia decides to discontinue or change the trial offering.
The Service is a paid service, unless Flovia has expressly agreed otherwise.
Flovia currently uses manual invoicing and manual customer agreements. Fees, billing cycles, subscription terms, included features, usage limits and payment terms are agreed separately in an order form, proposal, invoice, service agreement or other written agreement between the Customer and Flovia.
Unless otherwise agreed in writing:
The Service may allow Users to connect Third-Party Platforms, such as TikTok, Meta, Facebook, Instagram, YouTube, analytics tools, CRM tools or other external services.
Connections may be made through the relevant platform's OAuth process or another integration method made available in the Service. This may include Meta OAuth for connecting Meta, Facebook or Instagram accounts, TikTok OAuth for connecting TikTok marketing accounts, and TikTok OAuth for connecting TikTok profile accounts.
By connecting a third-party account, the Customer confirms that it has the necessary rights and permissions to:
Flovia does not receive or store the User's password for connected Third-Party Platforms. The connection is managed through the relevant platform's OAuth process and the permissions granted by the User or Customer.
Flovia may process authentication-related information necessary to maintain integrations, such as access tokens, refresh tokens, account identifiers, connection status and granted permissions.
Third-Party Platforms are not controlled by Flovia. Their APIs, permissions, reporting logic, data availability, rate limits, policies, review processes, authentication methods and technical functionality may change at any time.
Flovia is not responsible for errors, delays, missing data, incomplete data, changed metrics, API restrictions, authentication issues, platform review delays, token issues or service interruptions caused by Third-Party Platforms.
The Customer retains ownership of its Customer Data.
The Customer grants Flovia the right to host, process, analyse, transform, store, display and otherwise use Customer Data to the extent necessary to provide, maintain, secure, improve and develop the Service.
Customer Data may include marketing campaign data, social media profile data, video and content data, advertising metrics, prompts and AI interaction history, business and brand information, user and role information, uploaded files, integration metadata and other information provided by the Customer or retrieved from connected accounts.
The Customer is responsible for ensuring that Customer Data is lawful, accurate and does not infringe third-party rights.
The Customer must not upload, connect or process data through the Service unless it has the necessary rights, permissions and legal basis to do so.
Flovia stores its core Service data in Amazon Web Services infrastructure located in the European Union. Some third-party service providers, such as analytics, advertising and AI service providers, may process limited personal data outside the EU or EEA depending on their own infrastructure and service configuration.
Further information about the processing of personal data is provided in Flovia's Privacy Policy and, where applicable, Data Processing Agreement.
The Service may generate AI Outputs, including summaries, insights, recommendations, reports, answers, explanations, creative ideas, benchmarks or other analytical content.
AI Outputs are provided for informational and assistive purposes only. They are not professional advice, financial advice, legal advice or a guarantee of marketing performance.
The Customer and Users are responsible for reviewing and validating AI Outputs before relying on them or using them in decision-making, reporting, client communication, campaign optimisation, budget allocation or other business activities.
Flovia does not guarantee that AI Outputs are always accurate, complete, error-free, up-to-date or suitable for a specific purpose.
Flovia uses OpenAI to provide certain AI-assisted features in the Service. When a User uses AI features, relevant data may be processed through OpenAI's services to generate the requested output. This may include prompts, selected metrics, campaign data, report context, brand knowledge and other information needed to provide the feature.
Flovia aims to limit the data sent to AI providers to what is necessary for the relevant AI functionality.
Flovia does not use Customer Data, prompts, reports or social media and marketing data to train general AI models, third-party AI models or Flovia-specific AI models.
Users should not include unnecessary personal data, sensitive personal data or confidential third-party data in prompts or uploaded materials unless they are authorised to do so.
Users may use the Service only for lawful business purposes and in accordance with these Terms.
Users must not:
Flovia may remove or restrict access to content or accounts if necessary for security, legal, technical or operational reasons.
Flovia aims to provide a reliable and useful Service. However, the Service is under continuous development and Flovia does not guarantee that the Service will be uninterrupted, error-free or available at all times.
The Service may be temporarily unavailable or partially unavailable due to maintenance, updates, product improvements, security measures, infrastructure issues, integration issues, Third-Party Platform issues, force majeure events or other reasons outside Flovia's reasonable control.
Especially during early access, trial, pilot, MVP, beta, soft launch or early commercial phases, the Service may experience occasional interruptions, delays, missing data, incomplete features or temporary errors.
Unless a separate written service level agreement has been agreed, Flovia does not provide any guaranteed uptime, response time, recovery time or data processing time.
Flovia may update, modify, improve, restrict, discontinue or replace parts of the Service from time to time to improve security, performance, usability, data quality, AI functionality, integrations, compliance or product direction.
Some features may be added, changed or removed based on customer feedback, technical requirements, third-party platform changes or business decisions.
Flovia and its licensors retain all rights, title and interest in and to the Service, including software, user interface, designs, workflows, documentation, AI workflows, templates, systems, know-how, trademarks, trade names, logos and other intellectual property.
These Terms do not transfer any ownership rights in the Service to the Customer or Users.
Unless otherwise stated, all content available on the Website or in the Service, including text, graphics, logos, images, videos, design elements, documentation and other materials, is owned by Flovia or its licensors.
Users may not copy, modify, distribute, sell, sublicense, reproduce or create derivative works from the Service or its content without Flovia's prior written permission, except to the extent necessary for normal use of the Service.
If the Customer or Users provide feedback, suggestions, ideas or improvement requests, Flovia may use them without restriction or obligation, unless otherwise agreed in writing.
Flovia processes personal data in accordance with its Privacy Policy and, where applicable, a separate Data Processing Agreement.
The Customer is responsible for ensuring that it has a valid legal basis for providing personal data to Flovia and for connecting Third-Party Platforms that may contain personal data.
If the Customer uses the Service to process personal data on behalf of its own customers, employees, users or other individuals, the Customer remains responsible for its own compliance with applicable data protection laws.
The Website and Application may use cookies and similar technologies. Flovia currently uses Google Analytics 4, Google Tag Manager and Meta Pixel, as described in the Privacy Policy and Cookie Policy.
Non-essential cookies and similar tracking technologies are used only where required consent has been obtained.
Users may delete their account through the tools provided in the Application, where available.
Users may also remove connected marketing and social media profile connections through the Application, where available. This may include removing Meta, Facebook, Instagram, TikTok marketing or TikTok profile connections.
Deleting an account or integration may result in loss of access to related data, dashboards, reports, AI history, integrations and settings.
Deleting an individual User account does not automatically delete all Customer organisation data, reports, historical marketing data or connected brand data where such data belongs to the Customer organisation rather than the individual User.
Customer organisation data may be deleted according to the applicable agreement, Customer administrator settings, data deletion tools or written request from an authorised Customer representative.
Flovia may suspend or terminate access to the Service if:
After termination, access to the Service may end and Customer Data may be deleted, exported or retained according to the applicable agreement, Privacy Policy, Data Processing Agreement or legal requirements.
Termination does not affect any payment obligations that arose before termination.
The Service is provided on an "as is" and "as available" basis, unless otherwise agreed in writing.
To the maximum extent permitted by applicable law, Flovia disclaims all warranties, whether express, implied or statutory, including warranties of accuracy, availability, merchantability, fitness for a particular purpose and non-infringement.
Flovia does not guarantee specific marketing results, campaign performance improvements, revenue increases, cost savings, return on ad spend, correctness of third-party platform data, uninterrupted access to connected accounts, availability or correctness of API data, or that AI Outputs will be accurate, complete or suitable for a particular purpose.
To the maximum extent permitted by applicable law, Flovia is not liable for indirect, incidental, special, consequential or punitive damages, loss of profits, loss of revenue, loss of business, loss of goodwill, loss of data, loss of anticipated savings, business interruption or reputational harm.
Unless otherwise agreed in writing, Flovia's total aggregate liability arising out of or relating to the Service is limited to the fees paid by the Customer to Flovia for the Service during the twelve months preceding the event giving rise to the claim.
If the Customer has only used a free trial and has not paid any fees, Flovia's total aggregate liability is limited to EUR 100.
Nothing in these Terms limits liability that cannot be limited under applicable law.
The Customer agrees to indemnify and hold Flovia harmless from claims, damages, losses, liabilities, costs and expenses arising from:
Each party may receive confidential information from the other party in connection with the Service.
The receiving party must protect confidential information with reasonable care and use it only for the purpose of the business relationship between the parties.
Confidential information does not include information that:
This confidentiality obligation remains in force after the end of the customer relationship for as long as the information remains confidential by nature.
Flovia is not liable for delay, failure or interruption caused by events outside its reasonable control, including natural disasters, war, terrorism, labour disputes, governmental actions, internet or telecommunications failures, power outages, cyberattacks, infrastructure failures, Third-Party Platform failures, API outages, cloud provider outages or other events beyond Flovia's reasonable control.
Flovia may update these Terms from time to time. If changes are material, Flovia will aim to notify Customers in a reasonable manner, such as by email, in-app notice or Website notice. Continued use of the Service after the effective date of updated Terms means acceptance of the updated Terms.
The Customer may not assign or transfer its rights or obligations under these Terms without Flovia's prior written consent. Flovia may assign or transfer its rights or obligations in connection with a merger, acquisition, corporate restructuring, sale of assets or transfer of business, provided that the Customer's legitimate interests are taken into account.
If any provision of these Terms is found to be invalid, unlawful or unenforceable, the remaining provisions will remain in full force and effect.
Flovia's failure to enforce any right or provision under these Terms does not constitute a waiver of that right or provision.
These Terms, together with the applicable Privacy Policy, Cookie Policy, Data Processing Agreement, order form, proposal, invoice, service agreement or other written agreement between the Customer and Flovia, form the agreement between the parties regarding the Service. If there is a conflict between these Terms and a separately signed written agreement between the Customer and Flovia, the separately signed written agreement will prevail to the extent of the conflict.
These Terms are governed by the laws of Finland, excluding its conflict of law rules.
Any dispute arising out of or relating to these Terms or the Service shall be resolved by the competent courts of Finland.
The District Court of Helsinki shall have exclusive jurisdiction as the court of first instance, unless mandatory law provides otherwise.
All communications relating to these Terms or the Service may be sent to: